Legal notice
Seller
ALLOVER Co., Ltd.
Address
6-19-21 Jingumae
Imon Jingumae 6-chome Building, 4F
Shibuya-ku, Tokyo 150-0001
Japan
Person Responsible for Sales
Yuta Harada
Product Prices
All product pages display prices including tax.
Additional Fees
Shipping: A flat rate of ¥550 (tax included) per order within Japan.
Additional fees may apply depending on the payment method selected.
Payment Methods
Customers may use the payment methods displayed on this online store.
Payment Timing
For credit card payments, the payment date depends on the closing date and terms of the customer’s credit card company.
For other payment methods, payment is due in accordance with the terms specified by the applicable payment service provider.
Delivery of Products
Standard items are usually shipped within 3–5 business days after your order has been confirmed.
Orders placed around weekends, public holidays, the New Year holiday period, Golden Week, summer holidays, or other extended holiday periods may require additional processing time.
For pre-order items, the estimated delivery period is stated on each product page.
The estimated delivery period may change due to production, logistics, or other circumstances.
Orders Containing Multiple Items
If multiple items are purchased in the same order, all items will generally be shipped together once all items are available.
If pre-order items and standard items are purchased together, the entire order will be shipped according to the shipping schedule of the pre-order item.
Returns, Exchanges, and Order Cancellations
Except for certain products, returns, exchanges, and order cancellations will be accepted only if you contact us using the designated method within 7 days of receiving your order.
Depending on the details of the order and the condition of the product, we may be unable to accept a return, exchange, or cancellation.
If a product is defective or if you receive an item different from what you ordered, we will exchange it for the same item, subject to availability. If a replacement is not available, we will issue a refund.
For returns or exchanges due to customer convenience, return shipping costs will be borne by the customer.
If you wish to request a return or exchange, please contact us in advance through the CONTACT page of our online store. Products returned by a method other than that specified by us may not be accepted.
Contact Information
TEL: 03-6206-0927
Business hours: 11:00–17:00
(Excluding weekends, public holidays, the New Year holiday period, and other extended holidays)
EMAIL: deardrops@allover.ltd