Privacy policy
Last updated: September 19, 2026
ALLOVER Co., Ltd. (the “Company”) operates the DearDrops® online store and website (collectively, the “Service”).
The Service includes information, content, features, tools, products, and related services provided by the Company to offer products and services to customers.
The Service is operated using Shopify.
This Privacy Policy explains how the Company collects, uses, manages, and discloses customers’ personal information when customers browse or use the Service, purchase products or otherwise conduct transactions, or contact the Company.
If there is any inconsistency between these Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, use, processing, and disclosure of personal information.
Please review this Privacy Policy when using the Service.
Personal Information
For the purposes of this Privacy Policy, “personal information” means information that identifies a specific individual, or information that can identify an individual when combined with other information.
Information that has been anonymized and cannot reasonably be associated with a specific individual is not considered personal information.
Depending on how customers use the Service, their location, and applicable laws and regulations, the Company may collect or process the following information:
• Contact information, including name, address, billing address, shipping address, telephone number, and email address
• Payment-related information, including credit card information, debit card information, financial account information, payment methods, transaction information, and payment confirmation information
• Account information, including usernames, passwords, and various settings
• Transaction information, including products viewed, products added to a cart, purchases, returns, exchanges, and cancellation history
• Information contained in communications between customers and the Company, including inquiries
• Device, browser, network connection, IP address, and other identifying information
• Information relating to the use of the Service, including browsing activity, interactions, and dates and times of use
How We Collect Personal Information
The Company may collect personal information in the following ways:
• Information provided directly by customers when creating an account, purchasing products, making inquiries, or otherwise interacting with the Service
• Information collected automatically when customers use the Service through cookies and similar technologies
• Information obtained from payment, shipping, IT, analytics, and other service providers used by the Company to provide the Service
• Information obtained from the Company’s partners or other third parties
How We Use Personal Information
The Company may use personal information for the following purposes.
1. Providing, Operating, and Improving the Service
We use personal information to process purchases and payments, manage orders, ship products, handle returns and exchanges, manage accounts, save customer preferences, provide customer support, and otherwise provide the Service.
We may also use customers’ browsing and purchase history and other information to improve the Service and the shopping experience.
2. Marketing and Advertising
We may use personal information to provide information about new products, pre-orders, campaigns, and other DearDrops® news by email or other means.
We may also display advertisements on our website or third-party websites based on customers’ browsing history, purchase history, and other information regarding their use of the Service.
3. Security and Prevention of Fraudulent Use
We use personal information to authenticate accounts, provide secure payment and shopping environments, and detect, prevent, and investigate fraudulent orders, unauthorized access, fraud, and other illegal or inappropriate activities.
Customers are also responsible for appropriately managing their account information, passwords, and other credentials and should not disclose them to third parties.
4. Responding to Inquiries
We use personal information to respond to inquiries regarding products, orders, shipping, returns, and other matters, and to provide customer support.
5. Compliance with Laws and Regulations
We may use personal information to comply with applicable laws and regulations, respond to lawful requests from courts, government agencies, and other public authorities, handle disputes or litigation, and investigate violations of these Terms of Service or other Company policies.
Disclosure of Personal Information to Third Parties
The Company may disclose or share personal information with third parties to the extent necessary for the operation of the Service and other legitimate purposes.
The principal recipients may include:
• Shopify
• Payment service providers
• Shipping and delivery service providers
• Providers of IT, cloud storage, data analytics, customer support, and related services
• Advertising and marketing service providers
• Affiliates or other companies within the Company’s corporate group
• Parties involved in mergers, business transfers, or other corporate transactions
The Company may also provide information when customers instruct, request, or consent to disclosure to a third party, including where necessary for product delivery, social media integrations, or similar purposes.
When required by law, the Company may disclose information in response to lawful requests from courts, government agencies, police, or other public authorities.
Our Relationship with Shopify
The Service is operated using Shopify.
Shopify may collect and process personal information relating to customers’ access to and use of the Service for the purpose of providing and improving the Service.
Information submitted by customers through the Service may be transmitted to Shopify and related third parties to the extent necessary to provide and improve the Service.
These service providers may be located in countries or regions other than the country or region in which the customer resides.
The Company may also use features provided by Shopify to protect, operate, and improve the Service.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
For information regarding rights relating to personal information processed by Shopify, please also visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Service may contain links to websites, social media platforms, and other online services operated by third parties.
When using websites or services that are not controlled by the Company, customers should review the applicable privacy policies, security policies, and terms of service of those third parties.
The Company is not responsible for the handling of personal information, security, accuracy of information, or other matters relating to websites or services managed by third parties.
Personal Information of Minors
The Service is not primarily intended for independent use by persons who have not reached the age of majority in the jurisdiction in which they reside.
If the Company becomes aware that it has collected personal information from a minor without consent required by applicable law, the Company will take appropriate action upon receiving a request from a parent or legal guardian.
Security and Retention of Personal Information
The Company endeavors to implement reasonable security measures to prevent unauthorized access, loss, leakage, alteration, and other risks relating to personal information.
However, the Company cannot guarantee the complete security of information transmitted over the Internet or through other means of communication.
The period for which personal information is retained is determined based on factors including account management, provision of the Service, compliance with legal obligations, resolution of disputes, and other legitimate business needs.
Your Rights
Depending on the laws applicable in the region in which customers reside, customers may have certain rights regarding personal information held by the Company, including:
• The right to request access to or confirmation of personal information held by the Company
• The right to request deletion of personal information
• The right to request correction of inaccurate personal information
• The right, in certain circumstances, to request the provision or transfer of personal information
• The right to opt out of marketing emails and similar communications
Customers may unsubscribe from marketing emails at any time by using the unsubscribe method provided in those emails.
Even after unsubscribing from marketing communications, the Company may continue to send emails necessary for orders, shipping, accounts, or other aspects of providing the Service.
For requests or inquiries concerning personal information, please contact us using the contact information provided at the end of this Privacy Policy.
Depending on the nature of the request, the Company may ask customers to verify their identity as required by applicable law.
Complaints and Inquiries
If you have any questions, concerns, or comments regarding the Company’s handling of personal information, please contact us using the contact information provided at the end of this Privacy Policy.
International Transfers of Personal Information
Depending on the locations of Shopify and other service providers used by the Company, or the locations of their servers, customers’ personal information may be stored or processed outside Japan.
When personal information is transferred outside Japan, the Company or the relevant service provider will take measures required under applicable laws and regulations.
Changes to This Privacy Policy
The Company may amend this Privacy Policy in response to changes in the Service, the handling of personal information, applicable laws and regulations, or other circumstances.
When this Privacy Policy is amended, the revised Privacy Policy will be posted on this website and the “Last updated” date will be updated accordingly.
Contact Information
For inquiries regarding the handling of personal information, this Privacy Policy, or requests relating to personal information, please contact:
ALLOVER Co., Ltd.
DearDrops®
6-19-21 Jingumae
Imon Jingumae 6-chome Building, 4F
Shibuya-ku, Tokyo 150-0001
Japan
Email: deardrops@allover.ltd