Terms of service
This Terms of Service (the “Terms”) sets forth the terms and conditions for the use of the DearDrops® online store (the “Service”) operated by ALLOVER Co., Ltd. (the “Company”).
Customers who use the Service (the “Users”) shall use the Service after agreeing to these Terms.
Article 1 (Application)
These Terms shall apply to all matters relating to the use of the Service between the User and the Company.
Any rules, policies, notices, or other terms posted by the Company on the Service shall constitute part of these Terms.
Article 2 (Registration)
If a User wishes to register for an account on the Service, the User shall complete the registration in accordance with the method specified by the Company.
The Company may refuse to approve or may cancel a registration if it determines that any of the following applies:
- The registration information contains false information, errors, or omissions
- The User has previously violated these Terms
- The Company otherwise determines that the registration is inappropriate
Article 3 (Management of Account Information)
Users shall properly manage their account information, passwords, and other credentials for the Service at their own responsibility.
Users may not transfer, lend, or share their account information with any third party.
Actions taken using registered account information may be deemed to have been performed by the User who registered that account.
Article 4 (Product Prices and Payment Methods)
Users shall pay the product price, shipping fees, and any other applicable charges displayed on the Service using a payment method designated by the Company.
Available payment methods and payment timing are described on the Service or in the Legal Notice under the Act on Specified Commercial Transactions.
Article 5 (Orders)
Users shall place orders for products in accordance with the method specified by the Company.
If there are unavoidable circumstances, including product availability, production status, payment status, system errors, incorrect displayed information, or other similar issues, the Company may cancel an order or request that the order be modified.
The estimated shipping period for pre-order products will be stated on each product page.
The estimated shipping period may change due to production, logistics, or other circumstances.
Article 6 (Returns, Exchanges, and Cancellations)
Returns, exchanges, and order cancellations shall be handled in accordance with the Company’s separately established Refund Policy and Legal Notice under the Act on Specified Commercial Transactions.
Article 7 (Prohibited Activities)
Users must not engage in any of the following activities when using the Service:
- Activities that violate laws, regulations, or public order and morals
- Criminal activities or activities related to criminal conduct
- Activities that infringe the copyrights, trademarks, or other intellectual property rights of the Company or any third party
- Activities that infringe the rights, interests, reputation, or other interests of the Company or any third party
- Activities that place an excessive burden on the servers, networks, or systems of the Service
- Activities that interfere with the operation of the Service
- Activities involving the unauthorized collection or use of personal information or other information belonging to other Users
- Impersonating another person
- Activities intended to make fraudulent payments or purchases
- Providing benefits, directly or indirectly, to antisocial forces
- Any other activities that the Company deems inappropriate
Article 8 (Suspension or Interruption of the Service)
The Company may suspend or interrupt all or part of the Service without prior notice to Users if any of the following occurs:
- Maintenance, inspection, or updates to systems related to the Service
- Difficulty in providing the Service due to earthquakes, fires, power outages, natural disasters, or other events of force majeure
- Failure of communication lines, computers, or other systems
- Any other circumstances in which the Company determines that providing the Service is difficult
Article 9 (Restrictions on Use and Cancellation of Registration)
If the Company determines that a User falls under any of the following circumstances, the Company may restrict the User’s use of all or part of the Service or cancel the User’s registration without prior notice:
- The User violates these Terms
- The registration information is found to contain false information
- The User fails to fulfill payment obligations
- The User fails to respond to communications from the Company for a certain period of time
- The Company otherwise determines that the User’s use of the Service is inappropriate
Article 10 (Intellectual Property Rights)
Copyrights, trademarks, and other intellectual property rights relating to text, images, photographs, graphics, logos, designs, videos, and other content appearing on the Service belong to the Company or to third parties holding legitimate rights to such content.
Users may not reproduce, republish, modify, distribute, sell, or otherwise use such content without the permission of the Company or the relevant rights holder.
Article 11 (Disclaimer)
The Company will make reasonable efforts to maintain the accuracy, safety, completeness, usefulness, and other qualities of the Service, but does not guarantee them in full.
Shipping of products or provision of the Service may be delayed or interrupted due to natural disasters, transportation conditions, logistics disruptions, communication failures, production circumstances, or other events beyond the Company’s reasonable control.
Except in cases of intentional misconduct or gross negligence by the Company, or where limitation of liability is not permitted under applicable law, the Company’s liability for damages shall be limited to ordinary and direct damages.
Article 12 (Changes to the Service and These Terms)
The Company may change, add to, or discontinue the Service as necessary.
The Company may also revise these Terms when necessary due to changes in laws or regulations, changes to the Service, or other circumstances.
The revised Terms shall take effect when posted on the Service or at another time separately specified by the Company.
Article 13 (Notices and Communications)
Notices and communications between Users and the Company shall be made by the method designated by the Company.
For inquiries, please contact us through the CONTACT page on the Service or at the email address below.
MAIL: deardrops@allover.ltd
Article 14 (Prohibition on Assignment of Rights and Obligations)
Users may not assign or transfer to any third party, or provide as security, any rights or obligations under these Terms or their contractual status relating to the use of the Service without the Company’s prior written consent.
Article 15 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan.
Unless otherwise required by applicable law, any dispute arising in connection with the Service shall be subject to the exclusive agreed jurisdiction of the court having jurisdiction over the location of the Company’s principal office as the court of first instance.
ALLOVER Co., Ltd.
DearDrops®